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General Terms & Conditions
The term Just Doors refers to the owner of the website whose registered office is 3 Sheepdyke Lane, Bonby, Brigg, North Lincolnshire, DN20 0PR. The term “you” refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
- You may not create a link to this website from another website or document without Just Doors prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Any other questions?
If you have any questions on any aspect of the website please contact us:
Phone: 0844 24 34 200
Post: 3 Sheepdyke Lane, Bonby, Brigg, North Lincolnshire, DN20 0PR
All orders accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.
To assist in prompt despatch, please use the correct product codes and descriptions as supplied on this website. Orders can also be made over the telephone. All items are subject to availability, an equivalent alternative will be offered in its place.
Mainland UK destinations only – Orders will be despatched by next day Courier service or with one of our Dedicated Vehicles and a day for delivery supplied. For any failed deliveries a redelivery charge will be made. All other destinations will have to be priced and arranged separately, by phone, or e-mail and a delivery date will be supplied.
Mainland UK destinations only – All other locations will have to be priced and arranged separately, by phone, or e-mail and a time frame will be supplied.
Any claims for non-delivery, shortages or faulty product must be made in writing within ten days of delivery. NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly any goods found to have been used will not be replaced or credited. Including doors not maintained in the correct manner or that have been subjected to an unauthorised repair.
Payment is by credit/debit card or cheque with order, by phone, post or web site. We reserve the right to refuse any credit or debit card transactions.
We do not store any financial information from the payments received from our customers.
Reservation of title
The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.
Returns due to unwanted handles (ONLY)
This return policy does not apply to any other product in our range apart from handles. We will, wherever possible, assist you by taking back any handles, providing they are received back in good re-saleable condition and meet the following criteria:
- Goods must have been supplied by us in the last 30 days.
- Handles must be returned to us in their original condition with all seals intact, goods must be fit for re-sale, if not goods will be refused by Just Doors and returned to sender.
- The value of the goods which you wish to return to us must be £15 or over in value.
- Goods must be returned at your cost, within 14 days of authorisation and clearly marked with the 5 digit Authorisation Number supplied by Customer Service. Goods received back without authorisation will be refused.
- A standard 20% handling charge will apply and be deducted from the credit. Please remember that we are unable to accept liability for packages damaged during transit. Credit will only be issued for goods returned as authorised in good re-saleable condition less the agreed 20% handling charge.
Sale of Worktops & Supply of Services
1. DEFINITIONS AND INTERPRETATION
1.1 In these Terms the following expressions will have the following meanings unless inconsistent with the context
|“Agreement”||The contract between Just Doors and You for the sale and purchase of The Goods and supply of the services formed in accordance with Condition 2.|
|“Goods”||Any goods which Just Doors supplies to you (including any of them or any part of them) under an Agreement.|
|“Just Doors”||Just Doors is the business described in the Quotation.|
|“Order Confirmation”||The acknowledgement of the Quotation provided by Just Doors.|
|“Quotation”||The quotation for the Goods and Services provided to you and whether or not signed by you.|
|“Samples”||As defined in Condition 3.3.|
|“Services”||Any services which Just Doors Ltd provides to you (including any of them or any part of them) under an Agreement.|
|“Terms”||The standard terms and conditions of sale set out in the document, together with any terms agreed in writing between Just Doors and You as specified in the Quotation and/or Order Confirmation.|
|“You / Your”||The person(s) firm or company whose Quotation for the goods and/or services is accepted by Just Doors.|
|“Warranty”||Just Doors 10 year limited Goods and Services warranty as offered to You by Just Doors at its discretion.|
1.2 You may have other rights granted to You by law in addition to those set out in these Terms which Just Doors may not exclude. These Terms do not affect those other rights granted by law.
2. MAKING THE AGREEMENT
2.1 Unless varied under Condition 2.6, the Agreement will be upon these Terms, to the exclusion of all other terms and conditions and all previous oral or written representations made by Just Doors.
2.2 Each Quotation will be deemed to be an offer by you to purchase Goods and/or Services upon these Terms. The agreement is formed when the Quotation is accepted by Just Doors by the issue to you of an Order Confirmation. There will be no Agreement between You and Just Doors will have no obligation to supply you with the Goods and/or Services, until Just Doors has issued the Order Confirmation.
2.3 Any Quotation issued by Just Doors is valid for a period of 28 days only from its date provided Just Doors has not previously withdrawn it.
2.4 You must ensure that the terms of the Quotation and any applicable specification are complete and accurate. If you wish to amend any aspect of the information you have given in a quotation you must contact Just Doors immediately. Although Just Doors will use reasonable endeavours to implement any such amendment which you request Just Doors cannot guarantee that it will be able to do so after the Order Confirmation has been issued. If such amendment changes any other aspect of the quotation (for example price) and Just Doors is able and willing to amend it, then Just Doors will send you a new order confirmation.
2.5 Subject to Conditions 7.4 and 10, neither you nor Just Doors may cancel the Agreement once it has been made.
2.6 These terms may not be varied unless that variation is in writing signed by both you and Just Doors
3. GOODS AND SERVICES
3.1 The quantity and description of the Goods and Services will be set out in the Quotation and Order Confirmation, and where there is conflict between the two, the Order Confirmation shall prevail.
3.2 Just Doors may make any changes to the specification, design, materials or finishes of the Goods or provision of the Services which do not materially affect their quality or performance or which are required to conform to any applicable legal or regulatory requirements.
3.3 All samples, drawings, descriptions, specifications, illustrations and advertising issued by Just Doors (or the manufacturer of the Goods) or contained in any Just Doors catalogue, brochure or samples are issued or published for the sole purpose of giving an approximate idea Of the Goods represented by or described in them. Colour variation (including without limitation variation from one adjoining stone to another; and/or variation through joins) may occur outside the control of Just Doors or the manufacturer and whilst Just Doors will use reasonable endeavours to match any such samples, samples do not form part of the agreement and this is not a sale by sample.
4.1 The price of the Goods and Services will be the price specified in the Order Confirmation.
4.2 Just Doors will be entitled to increase the price of the Goods and/or Services following any extra expense as a result of your instructions or lack of instructions or to comply with the requirements referred to in Conditions 2.4 or 3.2.
5.1 Just Doors will invoice you for the Goods and/or the Services as set out in the order confirmation. Payment is due as specified in the Order Confirmation. Any deposit paid by you is non-refundable.
5.2 Time for payment will be of the essence. No payment will be deemed to have been made until Just Doors has received cleared funds.
5.3 If any sum payable under the agreement is not paid when due then, without prejudice to Just Doors other rights under the agreement, that sum will bear interest from the due date until payment is made in full. Just Doors will be entitled to suspend deliveries of the Goods and/or provision of the Services until the outstanding amount has been received by Just Doors.
6.1 Just Doors may deliver the Goods by separate instalments and perform any Services in stages. Each separate instalment or stage will be invoiced and paid for in accordance with the provisions of this agreement.
6.2 Each instalment or stage will be a separate Agreement and, unless specifically set out in these Terms, no cancellation or termination of any one Agreement relating to an installment or stage will entitle you to repudiate or cancel any other Agreement or instalment or stage.
7.1 Delivery of the Goods and provision of the Services will be made at the address stated in the order confirmation.
7.2 Just Doors will use its reasonable endeavours to deliver the Goods and perform the services within the time stated on the Order Confirmation. If, despite those endeavours, Just Doors does not for any reason fulfil any delivery or provision on or by the specified date, it will not be determined to be in breach of the Agreement. In such circumstances you may cancel the agreement providing You have given 30 days written notice to Just Doors requiring delivery or provision to be made and Just Doors has not fulfilled the delivery or provision within that period. If you cancel the agreement in accordance with this Condition 7.2 then:
7.2.2 You will be under no liability to make any further payments under Condition 5.1 in respect of that agreement or part of the Agreement which has been cancelled.
7.3 If you fail (I) either to take delivery of any of the Goods or accept provision of the Services within 7 days of the date when you are advised they are ready for delivery or (ii) to provide any instructions documents, licences or required to enable the Goods to be delivered or the Services to be provided on time (except solely on account of Just Doors’s fault) the Goods or Services Will be deemed to have been delivered or provided on the due date and payment will be due and payable as set out in Condition 5.1.
7.4 In the circumstances set out in Condition 7.3 and without prejudice to Just Doors rights. Just Doors will, at its option, either;
7.4.2 Use reasonable endeavours to rearrange a date for delivery and/or provision in which case Just Doors will be entitled to charge you for any additional losses, expenses or costs (including loss of business and profit whether direct or indirect) which Just Doors has suffered as a result of the delay in delivery or performance.
8. RISK / OWNERSHIP
8.1 Risk or damage to or loss of the Goods will pass to you upon delivery (or deemed delivery in accordance With Condition 7.3).
8.2 Ownership of the Goods will not pass to you until Just Doors has received in full (in cash Or cleared funds) all sums due to us in respect of the Goods and delivery have occurred.
9. DEFECTIVE GOODS AND SERVICES
THIS CONDITION IS IN ADDITION TO YOUR OTHER RIGHTS IN RELATION TO DEFECTIVE GOODS OR SERVICES GIVEN TO YOU BY LAW.
9.1 Where Just Doors elects to grant you a Warranty it will, free of charge, and in accordance with the specific terms of the appropriate Warranty, repair, or at its option replace such Goods, and/or re-perform or at our option refund the price of such Services from the date of delivery of the Goods and/or from the date of provision of the Services which are provided to the reasonable satisfaction of both parties to be damaged or defective, or not comply with the agreed specification due to defects in material, workmanship Or design (other than design made, furnished or specified by you). This obligation will not apply where:
9.1.2 You have not complied with any instructions relating to the preparation of the surfaces and areas to Which the Goods are applied by Just Doors, or such surfaces or areas have been subjected to previous workmanship by third parties; or
9.1.3 Just Doors carries out work which is not provided for in the Order Confirmation, and is beyond the scope of the Services; or
9.1.4 You have not complied with any instructions as to the use and care of the Goods in all respects; or
9.1.5 You have failed to notify Just Doors of any problem or suspected problem within 14 Days of the provision of the Services and/or supply of the Goods where the defect should be Apparent on reasonable inspection or within 14 days of you becoming aware when the problem is Not one which should be apparent on reasonable inspection; or
9.1.6 Just Doors carries out work in accordance with any drawing, design or specification supplied by You; or
9.1.7 Any damage or defect or equivalent to the Goods is in Just Doors reasonable Opinion caused by the failure of any adhesive, caulk, silicon or other finishing or maintenance Accessories, or failure of any caulked, silicone or filled joint or seam; or
9.1.8 You have failed to pay the price as defined in Condition 4.1 by the due date specified in the Order Confirmation; or
9.1.9 You have not failed to comply with Condition 9.1.5 but the quality and description (whether by Sample or otherwise) of the Goods and Services or any potential variation or variations in quantity And description (including without limitation colour variation(s) from one adjoining stone to another; And/or foreign colour stone inclusion(s), and/or colour variation(s) through join(s) are clearly set out in the Quotation and Order Confirmation in accordance with Condition 3.1.
9.2 Any repaired or replacement Goods or re-performed Services will be liable to repair or replacement (or re-provision or, at Just Doors’s option, refund) under the terms specified in Condition 9.1 for The unexpired portion of the appropriate Warranty period from the original date of delivery of the replaced Goods or from the original date of provision of the re-performed Services.
10. FORCE MAJEURE
10.1 Just Doors will not be liable to you in any manner whatsoever for any failure or delay or for The consequences of any failure or delay in performance of any Agreement if it is due to any event beyond Just Doors’s reasonable control, including, without limitation, strikes, lockouts or other Industrial disputes (whether involving Just Doors’s workforce or any other party), acts of God, war, protests, fire, flood, storm, tempest, explosion, acts of terrorism, riot, and civil commotion, national Emergencies, breakdown of plant or machinery, or default of suppliers or subcontractors and Just Doors will be entitled to a reasonable extension of time for the performance of its obligations.
10.2 If the event causing the delay continues for a period in excess of 3 months then either you or Just Doors will be entitled to terminate the Agreement by written notice to the other and Just Doors only liability, to you will be to refund to you all sums paid under the Agreement (subject To Condition 5.1) in respect of Goods which have not been delivered or Services which have not been Provided.
11.1 Each of the rights or remedies under any Agreement is without prejudice to any other right or remedy under That or any other Agreement.
11.2 No failure or delay by Just Doors or You to exercise any right, power or remedy will operate As a waiver of it nor will any partial exercise preclude any further exercise of the same, or of some other Right, power or remedy.
11.3 Just Doors may transfer, assign, hold on trust, licence or sub-contract all or any part of its Rights or obligations under any Agreement.
11.4 Each and every Agreement is personal to you and you may not transfer all or any of your rights Under any Agreement without the prior written consent of Just Doors.
11.5 Neither party intends that any of the terms of any Agreement will be enforceable by virtue of the Contracts. (Rights of Third Parties) Act 1999 by any person not a party to it, save that Just Doors shall be entitled to enforce any provision of the Agreement.
12. DATA PROTECTION
12.1 By placing a Quotation, You allow Just Doors to use your personal details for the purposes of supplying the Goods and performing the Services (including passing your details on to subcontractors, and for guarantee purposes).
Subject to the conditions relating to quotations in Condition 2, any notice, demand or communication in Connection with the Agreement will be in writing (but not by e-mail or facsimile) addressed to the recipient At the address stated on the Order Confirmation or at such other address as may from time to time be Notified in writing by the recipient to the sender as the recipient’s address for service and will be duly Served.
13.1 If delivered by hand, when left at the proper address for service.
13.2 If given or made by first class post or special delivery post, 48 hours after being posted or in the case of air mail 14 days after being posted excluding days other than business days.
The formation, existence, construction, performance, validity and all aspects whatsoever of the Agreement or term of the Agreement will be governed by English Law. The English Courts will have non-exclusive Jurisdiction to settle any disputes which may arise out of or in connection with the Agreement. Both parties agree to submit to that jurisdiction.
The Basic Principles
ID is determined to protect your privacy. It is very important to us that you should be able to use and enjoy the Website without having to compromise your privacy unacceptably.
Knowing something about our users is, however, necessary to ensure that our service is continually improved. We need to build an accurate picture of the needs and requirements of our users, and to be able to communicate with you. That enables us to offer a service that is relevant and truly interactive, which is what our users expect. It also helps us to maintain free-to-user access to the Website.
We answer your important questions
“What information do you collect about me?”
- We automatically collect some data about our users’ browsing actions and patterns. This is aggregate data and does not identify any individual.
- We may also ask you to provide personal information on a voluntary basis in order to get a clearer picture of our users. It is then entirely up to you whether you are happy to give us this information.
- In the course of entering competitions, promotions and other online offers you will be asked to give some details about yourself. You may also choose to e–mail us or make contact with us in other ways. Such contact gives us information about you.
- If you have any financial dealings or make purchases with our trading partners on co–branded sites, they will ask for certain information. This information may be shared with us.
“For what purposes do you collect and use this information?”
- We use aggregate audience details (where no individual is identifiable) to help us improve our understanding of our users and their preferences. We use it to assist us in arranging relevant advertising, commercial opportunities and competitions, as well as ensuring the best editorial coverage. It also helps us develop the Website and audit its use.
- To conduct market research and other surveys.
- To create and draw to your attention editorial material and commercial opportunities that may be of interest to you.
- To be shared with advertisers, trading partners and other commercial entities with whom we have or might have an association. We may also share the information that they obtain about their users, which may include you.
The information about you as an identifiable individual, including contact details, may be used in the following ways:
International Transfer of Personal Data
As you will know, the Internet does not recognise national boundaries. Services on the net are accessible globally so collection and transmission of personal data is not always confined to one country. You should be aware that by using the Website and those of our partners or any site we link through to, your personal data may be processed in or transferred to other countries, the USA for example, and you agree to your personal data being transferred or processed in this way.